Returns Policy

ORDERS

Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion we will ship to a separate delivery address.

CANCELLATION OF YOUR ORDER

If you have ordered from us online and wish to change your mind, you can do so by informing us of your decision to return your goods within 14 days of receiving your order.

You then have a further 14 days from notifying us of your cancellation to return the goods.

Notification of the wish to cancel, including your order number, must be sent to info@weareparadoxx.com.

Customers wishing to return non-faulty goods must arrange and pay for the return of the goods, unless we have agreed otherwise. Goods must be returned unused, unopened and in a resaleable condition, with any seals and packaging intact. For hygiene reasons, we cannot accept returns of products that have been opened, used or unsealed after delivery, unless they are faulty, damaged or incorrect.

Pending return of the goods to us, you must keep them in good condition.

Once your return has been received and checked, we will refund the price paid for the returned goods and the standard outbound delivery cost, where applicable. If you selected a premium delivery option, we will only refund the equivalent standard delivery cost.

Refunds will be made to the original payment method within 14 days of receiving the returned goods.

This does not affect your statutory rights.

RETURN OF FAULTY GOODS

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible and no later than 14 days from receiving your order, where reasonably possible. This does not affect your statutory rights where goods are faulty, damaged, not as described or not fit for purpose.

Where goods are confirmed to be faulty, damaged or incorrect, we will offer a suitable remedy in line with your statutory rights. This may include a replacement, repair or refund. If we ask you to return faulty, damaged or incorrect goods, we will cover reasonable return postage costs.

Return faulty or damaged goods with the following process:

Email info@weareparadoxx.com with the following information:

• Your name
• Order number
• Contact number
• Fault noted
• Place of purchase
• Batch code or serial number

This will help us process your return as quickly and simply as possible.

Place your product into secure packaging, preferably the original packaging, or alternative secure packaging if this is not possible. In the package you will also need to include:

• A copy of your proof of purchase. Original paperwork will be destroyed and not returned.
• Your name and contact number.

• We highly recommend that you use a registered insured delivery service to return your product. This will allow you to keep track of your package.

We always aim to handle your return within 14 working days of receipt. If you need any further information, please call +44 (0)28 90 991 230.

EU right of withdrawal

If you are an EU customer and wish to exercise your right of withdrawal for an eligible online purchase within 14 days of receiving your order, you can submit your request using the button below.

You will need your name, email address and order number. Once submitted, we will send you confirmation that your request has been received.

If you have any questions concerning the application of the Regulations, please contact us at info@weareparadoxx.com.